A six-year-old spent over $16,000 in the App Store, a parent discovered, as she was charged heavily for in-app purchases performed by her son on an iPad.
Jessica Johnson of Wilton, CT. discovered a series of withdrawals made from her credit card over a series of months, triggered by Apple’s in-app purchasing system. The purchases were made by her youngest on, George, who was repeatedly acquiring in-game currency for the game Sonic Forces.
The spending spree, which totaled $16,293.10, took place over a series of months starting in July, when George started buying add-ons in the game, starting from a $1.99 pack to $99.99 bundles, reports the New York Post. On July 9, 25 charges were made to her account, valued cumulatively at over $2,500.
The transactions were initially thought to be fraud or a mistake by Johnson, who found it hard “almost impossible” to figure out they stemmed from in-app purchases due to how they were bundled. After filing a fraud claim with Chase, she was then informed the charges were genuine, and to contact Apple.
Once she contacted Apple and was talked through a “buried running list of all the charges” and seeing the Sonic icon, she realized it was her son’s fault. “It’s like my 6-year-old was doing lines of cocaine – and doing bigger and bigger hits,” Johnson offers.
Apple refused to refund her money, as she didn’t call within 60 days of the charges, which Johnson said was because Chase told her it was likely to be fraud in the first place. Apple Support was also apparently cold to Johnson admitting she wouldn’t have been able toi make a mortgage payment, telling her “There’s a setting, you should have known,” the mother claimed.
Johnson admits she did not take precautions to lock down the account, but claims she didn’t know about them. “Obviously, if I had known there was a setting for that, I wouldn’t have allowed my 6-year-old to run up nearly $20,0000 in charges for virtual gold rings,” Jessica added.
The mother then went on to accuse the games of being “completely predatory” in encouraging spending by younger users. “What grown-up would spend $100 on a chest of virtual gold coins?”
Apple offers a number of parental control options to manage a child’s access on an iPhone or iPad, including limiting purchases and access to apps themselves. Similar controls are also available in macOS.
Apple has also attempted to educate parents about ways to manage their children’s usage habits and the existence of limiting features via a dedicated microsite, in part driven by the various high-spend incidents that occasionally become news.